Delete your Pivot Quest data

There are two ways to delete your account and all the data that goes with it.

In the game - immediate

1. Open Settings.
2. Tap Reset Progress and confirm.

Your data is deleted from your device and from our servers straight away, and the game starts over. An internet connection is required: if our servers cannot be reached, nothing is deleted and the game tells you so.

By request - within 30 days

1. Open the game, go to Settings → About and tap your deletion code to copy it. It looks like ABCDE-FGHJK-MNPQR-STVWX.
2. Send it to us with the support form (choose “My account and progress” and paste the code into the field that appears) or by email to support@pivotquest.gg.

We delete your data within 30 days and reply to let you know.

Why a deletion code? Accounts are anonymous, so the code is the only proof that the data is yours. Your friend code is not enough: friends and other players have it. Keep the deletion code to yourself - anyone who has it can ask us to delete your data. Without it we cannot act on a request, because we cannot tell whose data it is; if you no longer have the game, it is worth noting the code down while you still do.

What is deleted, and what is kept

Deleted: your profile (username and avatar), progress, the levels you built, your friends list, your attack and visit history and replays, your support conversations and your sign-in account.

Kept:

• Other players' own history of gifts, attacks and visits involving you, with your name and avatar replaced by “Deleted player”.
• Purchase records, which Apple and Google keep under their own policies. Deletion does not refund purchases.
• Analytics and crash data, which are tied to the app installation rather than to your account and are kept for the periods set by Google.

Details are in our Privacy Policy.