Privacy Policy
1. Introduction
Pivot Quest (“we”, “our”, “the game”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your information.
By using our game, you agree to the terms of this Privacy Policy.
2. Information We Collect
a) Information you provide
We do not require registration. The game signs you in anonymously: you have no email address, password or social account with us, only a random player ID.
You can choose a username and select an avatar from the in-game collection. This information is stored locally on your device or in our game data and is used to personalize your experience.
You may update your username and avatar at any time.
To play with others, our servers (Google Firebase) keep, under your player ID: your username, avatar and profile decorations, your game progress and the levels you build, your friends and the gifts you send and receive, the history and replays of attacks and visits, and the messages you send to our support team in the game.
If you write to us through the form on our support page, we keep your email address, your message and the deletion code you give us for 180 days, to reply to you.
b) Automatically collected information
We collect some information automatically to improve the game experience:
- Device type, operating system, language, and unique device identifiers
- In-game activity (gameplay events, session length, errors/crashes)
3. Third-Party Services
We use third-party services that may collect information about your device and usage:
- Firebase – analytics and crash reporting
- IronSource (with AppLovin, Chartboost, Fyber, AdMob, Vungle, Unity Ads adapters) – advertising and analytics
These providers may collect and use data according to their privacy policies:
- https://firebase.google.com/support/privacy
- https://www.is.com/privacy-policy/
- https://www.applovin.com/privacy/
- https://www.chartboost.com/privacy/
- https://www.fyber.com/privacy/
- https://policies.google.com/privacy
- https://vungle.com/privacy/
- https://unity.com/legal/privacy-policy
These third-party services may use cookies or similar technologies to serve personalized ads or track usage.
4. In-App Purchases
If you make purchases, payment processing is handled by Apple (iOS) or Google Play (Android). We do not store your payment information.
5. Data Sharing
We do not sell your personal information.
We may share anonymized, aggregated usage data with our analytics and advertising partners.
6. Children’s Privacy
Our game is not directed at children under 13, and we do not knowingly collect personal information from them.
7. TestFlight & Beta Testing
For iOS TestFlight builds:
- Apple may collect crash reports and usage information during beta testing.
- Testers may see in-development features.
8. Security
We take reasonable measures to protect the information we collect, but no method of transmission over the internet or electronic storage is completely secure.
9. Your Rights
Depending on your location, you may have rights to:
- Access the information we hold about you
- Request deletion of your data - see Deleting Your Data
- Opt-out of targeted advertising (see ad network privacy policies)
10. Deleting Your Data
In the game: open Settings and tap Reset Progress. This deletes your data from your device and from our servers straight away, and starts you over as a new player. It needs an internet connection: if our servers cannot be reached, nothing is deleted and the game tells you so.
By request: use the form on our account deletion page or email support@pivotquest.gg, and give us your deletion code, shown in the game under Settings → About. We delete your data within 30 days of the request.
Because accounts are anonymous, the deletion code is the only way we can tell that data is yours. Your player ID (your friend code) is not enough, because other players have it. Keep the deletion code to yourself: anyone who has it can ask us to delete your data. A request without a valid deletion code does not let us identify whose data it is, so we will not delete anything; we will reply explaining how to find the code. If you disagree with how we handled a request, you can complain to your data protection authority.
What deletion removes: your profile, progress, levels, friends list, attack and visit history and replays, support conversations, and your sign-in account.
What remains:
- Other players keep their own history of gifts, attacks and visits involving you, so that what they received or played does not disappear. Your name and avatar are removed from those entries and replaced with “Deleted player”; only a random identifier with no name attached is left.
- Purchase records are kept by Apple and Google under their own policies. Deleting your data does not refund purchases.
- Analytics and crash data collected by Firebase are tied to an identifier of the app installation rather than to your player ID, and are kept for the periods set by Google. Reset Progress also resets that identifier. You can ask us to delete them through the support page.
- A request you send through the support form is kept for 180 days, and then deleted.
11. Contact Us
For any questions about this Privacy Policy or your data:
Email: support@pivotquest.gg