Pivot Quest

Support

Something gone wrong, or have an idea for the game? We are happy to help.

Frequently asked questions

I paid for something but did not receive it

Contact us in the game (Settings → Support → “Something I paid for is missing”) or with the form below, and include the order number from your receipt.

How do I get a refund?

Payments are processed by Apple and Google, and refunds are requested from them:

I found a bug

Please report it in the game (Settings → Support → “Something is broken”) or with the form below. Tell us what you did, what you expected and what happened instead. A screenshot helps a lot - to send one, email it to support@pivotquest.gg.

How do I request access to or deletion of my data?

In the game, Settings → Reset Progress deletes your data from your device and our servers straight away. Otherwise, use the form below or email support@pivotquest.gg with your deletion code, shown in the game under Settings → About. See Delete your data for the details, and our Privacy Policy for what we collect and your rights.

How do I opt out of personalized ads?

Ads are served by our advertising partners, listed in the Privacy Policy together with links to their own privacy policies. You can also limit ad tracking in your device settings.

Contact us

In the game: open Settings and tap Support. This is the fastest way: we can see which version of the game you are playing, and our answer arrives right in the game.

Here: use the form below, and we will reply by email.

By email: support@pivotquest.gg. Please tell us which device you play on (Android or iPhone/iPad) and describe what happened.

Send us a message

Please don't share passwords or payment details. We use your email only to reply to this message, and delete the request after 180 days.

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